Partner Support
Thank you for selecting Delaget as your data partner! When you choose to collaborate with us, you’re not just selecting a data provider – you’re opting for a trusted partner committed to streamlining your business processes and ensuring a seamless data exchange.
Here’s what you can expect when engaging with our support team:
-
Timely and Tailored Assistance: Our support team is readily available to address your data flow inquiries and challenges promptly. Whether you encounter connectivity issues or require guidance on data standards, we deliver personalized advice to address your questions.
-
EDI Expertise at Your Fingertips: You'll benefit from the expertise of our dedicated data specialists who possess in-depth knowledge of industry standards and protocols. From implementation to troubleshooting, our team is equipped with the skills and experience to navigate the complexities of electronic data interchange effectively.
-
Transparent and Proactive Communication: We prioritize transparent communication throughout your support journey. When working with Delaget you can expect regular updates on the progress of your inquiries and proactive notifications regarding any system maintenance or updates that may affect your operations.
-
Continuous Innovation: We are committed to innovation to continually enhance our solutions and services. Your feedback fuels our drive to develop new features and functionalities that optimize your processes and drive business efficiency.
-
Empowerment through Education: Beyond issue resolution, we empower you with the knowledge and resources needed to maximize the benefits of our partnership. Whether through training sessions, documentation, or educational resources, we ensure you have the tools to facilitate & support your services.
- Collaborative Partnership: Above all, expect a collaborative partnership with our support team. We're dedicated to understanding your unique needs and working closely with you to achieve your business objectives, fostering a relationship built on trust, reliability, and mutual success.
With Delaget Support, your satisfaction is paramount. Partner with us today and experience the difference our proactive and dedicated support team can make in simplifying and optimizing your data flow.
Contact us :
Email: Support@delaget.com
Phone: 1.888.335.2438
To help expedite the support requests, please be prepared to provide the following when reaching out.
-
- Name of Delaget partner that you are working with
-
- ID for location in question
-
- Business date in question
-
- Example employee/punch (if applicable)
What to expect working with our support team?
- An immediate acknowledgement that we have received your request along with the assigned case number
- An update when the case is initially reviewed and assigned to a support agent within 4 business hours
- Feedback on your specific request within 1 business day of assignment
- Follow up on your case every 3-5 business days if it’s not resolved with the first response
What to do if you need additional assistance?
If you ever feel like you aren’t getting what you need from Delaget or our support team, please reach out to your Partnership Account Manager so we can remediate the issue as quickly as possible.
