What are your customers really thinking? Knowing your voice of customer is essential as a QSR operator, but you can’t read their minds. Or can you? You probably already have most of the data you need to be a “mind reader.” Let’s dig into how you can use the data you already have to know more about your customers.
Voice of customer KPIs: what the numbers tell you Read More »
Culture can change naturally, but as someone working in QSR management, you’re much better off creating a plan and taking steps to purposefully change your restaurant culture. Let’s look at some of the best ways to make lasting changes to your culture and how to make sure they stick.
QSR management: What does it take to build a world-class culture? Read More »
In the QSR world, smaller goals are your daily operations. Measuring things like your sales, check average, and other key numbers on a daily basis can be extremely helpful to winning the sprints that lead to long-term wins. Here are five reasons to monitor your QSR analytics every day.
Data Analytics For QSRs Read More »
Above store reporting allows you to analyze your most important numbers all on one dashboard. Different reporting solutions offer different features, so it’s important to understand which numbers are most vital to making your restaurant more efficient and profitable.
What features to look for in an above store reporting solution Read More »
As a QSR owner, you don’t have to pay a researcher to find useful restaurant metrics. You already have access to all of the metrics you need. These metrics can help identify a need for operational changes if necessary. So, what are those metrics?
3 restaurant metrics that signify the need for operational process changes Read More »
Looking at the numbers in your QSR can help you measure the differences in customer experience restaurant by restaurant. Above-store reporting also gives you the power to test changes in a small set of restaurants to see if they’re worth rolling out to the rest.
How above-store reporting can identify customer experience opportunities Read More »
When you’re running a restaurant, you need to balance staffing, customer satisfaction, speed of service, and your costs. One of the most important costs to manage is your cost of goods sold, or COGS. Controlling COGS comes down to the work of restaurant personnel and their ability to keep suppliers accountable.
How to improve COGS by nurturing your supplier relationship Read More »
As a QSR owner, you know the value of food. It helps you earn a living, provides jobs, and feeds your community. This makes food waste prevention even more important for keeping your business profitable and sustainable. But, how can you reduce food waste? Here are four food waste solutions every QSR owner should know.
Restaurant loss prevention: 4 food waste solutions Read More »
Labor cost is a big portion of your operational costs, and increased wage rates will only make it more difficult to manage So, how can you balance those costs with the rest of your expenditures? Here are six tips to better control restaurant labor cost.
6 tips to better control restaurant labor cost Read More »
Delaget’s blog on operational strategies to grow your business faster.
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