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Delaget Communications

Delaget is the number one resource for QSR data aggregation and understanding. Smarter Wins.

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QSR Management: How to earn your employees’ loyalty

Finding reliable and loyal employees is not an easy task, especially in the restaurant industry, which has one of the highest turnover rates (62.2%). For QSR owners, high turnover impacts time, efficiency, and profits. So, how do you combat this? Here are four ways to decrease turnover and increase employee loyalty.

QSR Management: How to earn your employees’ loyalty Read More »

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Why QSR customer behavior is more actionable than demographics in 2018

Do you lean on customer behavior metrics or demographic data to assist your decision making process? These are the two most common sources of information business owners fall back on when they want to make improvements. But what exactly does each one include? And could one be more effective than the other?

Why QSR customer behavior is more actionable than demographics in 2018 Read More »

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Software for restaurants 101: an introduction for new restaurant franchisees

When it comes to software for restaurants, there’s a lot to know. As a new restaurant franchisee, you’ve been provided with a lot of new hardware and software to run your business smoothly, but you may not know what the software does for each part of your business. We’re here to help!

Software for restaurants 101: an introduction for new restaurant franchisees Read More »

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Employee Performance for Restaurants: How to Measure Restaurant Staff Productivity

Most restaurant owners pore over metrics to check productivity. The problem is there are so many options. Between retention rates, speed of service, voice of customer, and more, where should you look? To answer this question, let’s take a look at the three best metrics for measuring restaurant employee productivity.

Employee Performance for Restaurants: How to Measure Restaurant Staff Productivity Read More »

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Predictive scheduling for restaurants: What you should know to prepare for predictive scheduling legislation

New legislation in specific cities around the country are requiring restaurants and retailers to use predictive versus on-call scheduling. Sound like a headache? It doesn’t have to be. We’ll help you through it. Here’s what you should know about predictive scheduling in order to prepare for the change.

Predictive scheduling for restaurants: What you should know to prepare for predictive scheduling legislation Read More »

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Keep (and improve) your QSR employees by focusing on these 4 areas

While employee turnover is expected in our industry, it doesn’t have to reach the 70 percent level. In my 20+ years of experience in above store leader roles, I’ve learned and instilled in my teams that people (and their performance) are important investments in our business. When we invest in our staff and focus on training, coaching, and data, they’re more likely to be motivated and perform well – and less likely to leave. Here are four areas to focus on that will reduce employee turnover.

Keep (and improve) your QSR employees by focusing on these 4 areas Read More »

pizza delivery wait times

Pizza delivery wait times: keep them calling back for more

In the world of pizza delivery, waiting is built in to the process. Your custo­mers will wait. But what if you could improve pizza delivery service and transform your pizza team, creating a positive delivery experience? Read on for 6 tips that will improve pizza delivery at your restaurant and boost your revenue.

Pizza delivery wait times: keep them calling back for more Read More »